A socio-technical systems approach to studying interruptions: understanding the interrupter's perspective.

Joy Rivera

Study

A socio-technical systems approach to studying interruptions: understanding the interrupter's perspective.

September 24, 2016

Rivera J. Appl Ergon. 2014;45(3):747-56.

View more articles from the same authors.

This human factors engineering study used direct observation to determine that nurses' decisions whether to interrupt other nurses' work depended on the reason, the potential consequences, and interpersonal factors.

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