Sorry, you need to enable JavaScript to visit this website.
Skip to main content
Study

Patients do not always complain when they are dissatisfied: implications for service quality and patient safety.

Howard M, Fleming ML, Parker E. Patients do not always complain when they are dissatisfied: implications for service quality and patient safety. J Patient Saf. 2013;9(4):224-31. doi:10.1097/PTS.0b013e3182913837.

Save
Print
December 4, 2013
Howard M, Fleming ML, Parker E. J Patient Saf. 2013;9(4):224-31.
View more articles from the same authors.

Patient complaints may provide valuable insights for clinical care. In this qualitative study, many patients who were dissatisfied did not voice their complaints to health care professionals. These findings suggest that clinicians may need to take a more active role in identifying and responding to dissatisfied patients who are not complaining.

Save
Print
Cite
Citation

Howard M, Fleming ML, Parker E. Patients do not always complain when they are dissatisfied: implications for service quality and patient safety. J Patient Saf. 2013;9(4):224-31. doi:10.1097/PTS.0b013e3182913837.