Human factors systems approach to healthcare quality and patient safety.
Carayon P, Wetterneck TB, Rivera-Rodriguez J, et al. Human factors systems approach to healthcare quality and patient safety. Appl Ergon. 2014;45(1):14-25. doi:10.1016/j.apergo.2013.04.023.
This commentary describes a model that combines work system and process redesign to promote human factors engineering as a patient safety improvement strategy.