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Understanding and responding when things go wrong: key principles for primary care educators.
September 28, 2016
McNab D, Bowie P, Ross A, et al. Educ Prim Care. 2016;27(4):258-66.
Error investigation in health care settings varies widely. The authors of this conceptual paper suggest that a systems approach will lead to a reduction in vulnerabilities and support a positive safety culture. They argue that human error should be the starting point rather than a root cause in any error analysis.
