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Commentary
In support of the medical apology: the nonlegal arguments.
November 18, 2016
Heaton HA, Campbell RL, Thompson KM, et al. J Emerg Med. 2016;51(5):605-609.
Appropriate apology is valuable to both the clinicians and patients involved. This commentary highlights why apologies are important to patients and providers and outlines a framework focused on "recognition, responsibility, regret, and remedy" to explore behaviors associated with effective apology.
