A comprehensive departmental care review model: requirements, structure, and flow.
Peer review can provide clinicians an opportunity to learn from failure, but the process has yet to be standardized. This article describes the development and implementation of an evidence-based, structured, reproducible care review system at one emergency department affiliated with an academic hospital. The authors outline the care review process, which includes direct care staff feedback; single provider and peer review; structured case rating; systems analysis; loop closure; practice and education output; and consideration of psychological safety.