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Effect of a central call center on employee perceptions of safety culture within community pharmacies in an academic health system.
June 5, 2019
Bowden A, Mullin S, Tak C, et al. Am J Health Syst Pharm. 2019;76(6):360-365.
Researchers examined employee perceptions of safety culture before and after implementation of a pharmacy services call center designed to reduce interruptions across nine community pharmacies. They found that pharmacies with the call centers reported a 9.3% overall improvement in patient safety after implementation.
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