Creating a just culture: the Ottawa Hospital's experience. | PSNet

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Creating a just culture: the Ottawa Hospital's experience.

August 21, 2019

Forster AJ, Hamilton S, Hayes T, et al. Healthc Manage Forum. 2019;32(5):266-271.

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The just culture paradigm shifts the response to error from a retrospective focus on blame to the system that contributed to the incident. This commentary describes one hospital's strategic and operational approach to just culture development and the results of the initiative.

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Health Care Executives and Administrators

Epidemiology of Errors and Adverse Events

Education and Training

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