Content analysis of patient complaints.

Theresa Montini; Alice A. Noble; Henry Thomas Stelfox

Study

Content analysis of patient complaints.

June 28, 2011

Montini T, Noble AA, Stelfox HT. Int J Qual Health Care. 2008;20(6):412-20.

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This study developed a taxonomy for coding patient complaints to provide opportunities for quality improvement in patient care and satisfaction.

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Hospitals

General Internal Medicine

Hospital Medicine

Patient Complaints

Content analysis of patient complaints.

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