Associations between internet-based patient ratings and conventional surveys of patient experience in the English NHS: an observational study.

Felix Greaves; Utz J. Pape; Dominic King; Ara Darzi; Azeem Majeed; Robert Wachter; Christopher Millett

Study

Associations between internet-based patient ratings and conventional surveys of patient experience in the English NHS: an observational study.

July 11, 2012

Greaves F, Pape UJ, King D, et al. BMJ Qual Saf. 2012;21(7):600-605.

View more articles from the same authors.

This study found that unsolicited patient ratings of hospitals in the United Kingdom correlated reasonably well with standard measures of patient satisfaction with hospital care.

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Hospitals

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