The Patient Reporting and Action for a Safe Environment (PRASE) study was a large patient engagement intervention that proactively solicited hospitalized patient feedback about their safety. This qualitative study found that hospital volunteers could use PRASE tools to sustainably solicit patient feedback in place of paid study staff. However, health care workers did not consistently have means to act upon the safety hazards that patients and volunteers identified. A recent PSNet interview with Rebecca Lawton, lead investigator on the PRASE study, discussed her experience and insights in patient engagement research.