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Associations between organizational communication and patients' experience of prolonged emotional impact following medical errors.

Sokol-Hessner L, Dechen T, Folcarelli P, et al. Associations between organizational communication and patients' experience of prolonged emotional impact following medical errors. Jt Comm J Qual Patient Saf. 2024;50(9):620-629. doi:10.1016/j.jcjq.2024.03.002.

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April 17, 2024
Sokol-Hessner L, Dechen T, Folcarelli P, et al. Jt Comm J Qual Patient Saf. 2024;50(9):620-629.
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Medical errors can cause physical, financial, or emotional harm to patients. This survey identified prolonged emotional impacts (greater than one year) among the majority of US adults who experienced a medical error. Survey respondents who were female or with a lower socioeconomic status were more likely to report prolonged emotional impacts; organizational factors such as lack of organizational disclosure guidelines and no patient or family reporting process also increased risk of prolonged emotional impacts.

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Sokol-Hessner L, Dechen T, Folcarelli P, et al. Associations between organizational communication and patients' experience of prolonged emotional impact following medical errors. Jt Comm J Qual Patient Saf. 2024;50(9):620-629. doi:10.1016/j.jcjq.2024.03.002.