Using an interactive voice response system to improve patient safety following hospital discharge. | PSNet

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Using an interactive voice response system to improve patient safety following hospital discharge.

October 3, 2011

Forster AJ, van Walraven C. J Eval Clin Pract. 2007;13(3):346-51.

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Patients in this study received an automated phone call 48 hours after hospital discharge to assess for new symptoms, medication problems, or need for clinical assistance. One quarter of patients reached by the system indicated new symptoms, half of which required intervention from a nurse.

PubMed citation

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See More About The Topic

General Internal Medicine

Hospital Medicine

Discontinuities, Gaps, and Hand-Off Problems

Provider-Patient Communication

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