Total systems safety supports practitioners in partnering with families to protect patients.
ISMP Medication Safety Alert! Acute Care. 2024;29(13):1-4.
Patient and family concerns can provide insights that should be welcomed to improve safety. This article summarizes a case where problems were not responded to, and harm occurred. The article shares recommendations drawn from a national action plan to enable effective response to voiced concerns. The areas of focus include organizational culture, leadership, patient/family engagement, workforce safety, and the learning system.