The normalization of deviance in healthcare delivery.

John Banja

Commentary

The normalization of deviance in healthcare delivery.

March 3, 2010

Banja J. Bus Horiz. 2010;53(2):139.

View more articles from the same authors.

This article explains the concept of normalization of deviance and discusses its application to patient safety and quality improvement efforts in health care.

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Quality Improvement Strategies

Culture of Safety

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