Leveraging consistent communication tools and organizational values to promote accountability among health care providers.
The use of peer messengers to provide feedback regarding unprofessional behavior has been shown to be an effective way to improve the work environment, transparency, and accountability. This article describes critical elements for successful implementation of a peer messenger program as part of the Coworker Observation Reporting System. Requirements include socializing the concept and aligning behavioral expectations with the organization's norms or credo and selecting respected informal leaders as messengers.