Sorry, you need to enable JavaScript to visit this website.
Skip to main content
Review

Incivility in healthcare: the impact of poor communication.

Guppy JH, Widlund H, Munro R, et al. Incivility in healthcare: the impact of poor communication. BMJ Lead. 2024;8(1):83-87. doi:10.1136/leader-2022-000717.

Save
Print
August 2, 2023
Guppy JH, Widlund H, Munro R, et al. BMJ Lead. 2024;8(1):83-87.
View more articles from the same authors.

Incivility hinders clinical performance, increases errors, and negatively impacts safety culture. This review examines recent literature on the effects of incivility in healthcare and strategies to address it. The article proposes ways to implement those strategies, with an emphasis on the UK National Health Service. The authors conclude that tackling incivility begins with highlighting the issue organizationally, regionally, and nationally; ensuring robust reporting and recognition strategies; and, devising mechanisms to confront incivility.

Save
Print
Cite
Citation

Guppy JH, Widlund H, Munro R, et al. Incivility in healthcare: the impact of poor communication. BMJ Lead. 2024;8(1):83-87. doi:10.1136/leader-2022-000717.