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Newspaper/Magazine Article

To improve health care, focus on fixing systems — not people.

Mate KS, Clark J, Salvon-Harman J. To improve health care, focus on fixing systems — not people. Harvard Business Review. July 12, 2024;

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July 24, 2024
Mate KS, Clark J, Salvon-Harman J. Harvard Business Review. July 12, 2024;
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While a focus on the systems approach is a long-standing element of patient safety improvement, organizations are still challenged to fully adopt this concept. This commentary describes elements of a care operating system designed to support patient safety and worker well-being through the design of processes that generate excellence, transparency, and reliability.

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Mate KS, Clark J, Salvon-Harman J. To improve health care, focus on fixing systems — not people. Harvard Business Review. July 12, 2024;