Imagining improved interactions: patients' designs to address implicit bias.
Yang C, Coney L, Mohanraj D, et al. AMIA Annu Symp Proc. 2023;2023:774-783.
Implicit biases can compromise decision making and lead to inequitable care delivery and poor patient outcomes. In this study, researchers conducted seven participatory co-design workshops to identify new ideas for patient-centered interventions to mitigate implicit bias in patient-provider interactions in primary care. Participants – who had firsthand experiences of discrimination in primary care settings – identified four types of solutions: accountability measures (e.g., recording interactions, use of third-party patient advocate), real-time correction (e.g., patient use of ‘panic buttons’ alerting medical staff to an unsafe interaction), patient resources (e.g., communication aids), and provider resources (e.g., training).