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Facilitating a safe transition from the pediatric emergency department to home with a post-discharge phone call: a quality-improvement initiative to improve patient safety.
Bucaro PJ, Black E. Facilitating a safe transition from the pediatric emergency department to home with a post-discharge phone call: a quality-improvement initiative to improve patient safety. Journal of emergency nursing: JEN : official publication of the Emergency Department Nurses Association. 2014;40(3):245-52. doi:10.1016/j.jen.2013.02.003.
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July 9, 2014
Bucaro PJ, Black E. Journal of emergency nursing: JEN : official publication of the Emergency Department Nurses Association. 2014;40(3):245-52.
In this study, nurses, physicians, and caregivers reported that a telephone call from a registered nurse after discharge from the pediatric emergency department (ED) was valuable and increased parents' understanding of the care plan. The authors determined that post-discharge telephone calls did not decrease return visits because the telephone nurse referred patients back to the ED if needed.
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