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Development and expression of a high-reliability organization.
Phillips RA, Schwartz RL, Sostman HD, et al. Development and expression of a high-reliability organization. NEJM Catal Innov Care Deliv. 2021;2(12). doi:10.1056/cat.21.0314.
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December 1, 2021
Phillips RA, Schwartz RL, Sostman HD, et al. NEJM Catal Innov Care Deliv. 2021;2(12).
This article summarizes the principles of high reliability organizations (HROs) and how one healthcare organization sought to become an HRO by emphasizing a culture of safety and the learning healthcare system. The authors discuss how the principles of high-reliability were successfully leveraged during the COVID-19 pandemic.
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