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Classification of failures in the perception of conversational agents (CAs) and their implications on patient safety.

Aftab H, Shah SHH, Habli I. Classification of failures in the perception of conversational agents (CAs) and their implications on patient safety. Stud Health Technol Inform. 2021;281:659-663. doi:10.3233/shti210253.

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June 23, 2021
Aftab H, Shah SHH, Habli I. Stud Health Technol Inform. 2021;281:659-663.
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Patients are increasingly using the internet and conversational agents (CAs) like Siri, Alexa, and Google to find answers to their healthcare questions. Investigators used these CAs to detect errors and failures in calculating correct insulin doses. Failure classes include misunderstanding and misrecognition of words. Potential failures must be considered before deployment of CAs in safety-critical environments.

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Aftab H, Shah SHH, Habli I. Classification of failures in the perception of conversational agents (CAs) and their implications on patient safety. Stud Health Technol Inform. 2021;281:659-663. doi:10.3233/shti210253.