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Review

Are online patient reviews associated with health care outcomes? A systematic review of the literature.

Placona AM, Rathert C. Are online patient reviews associated with health care outcomes? A systematic review of the literature. Med Care Res Rev. 2022;79(1):3-16. doi:10.1177/10775587211014534.

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June 23, 2021
Placona AM, Rathert C. Med Care Res Rev. 2022;79(1):3-16.
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This systematic review analyzed results of 32 studies comparing online patient reviews (OPRs) and measures of patient outcomes. While OPRs did have positive associations with patient experience, associations between OPRs and quality measures were mixed. Due to the weight that patients give OPRs, future research should focus on associations between OPRs and encounter setting, specialty, and specific quality measures.

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Placona AM, Rathert C. Are online patient reviews associated with health care outcomes? A systematic review of the literature. Med Care Res Rev. 2022;79(1):3-16. doi:10.1177/10775587211014534.