Are online patient reviews associated with health care outcomes? A systematic review of the literature. | PSNet

Provide Feedback |

Register

Review

Are online patient reviews associated with health care outcomes? A systematic review of the literature.

June 23, 2021

Placona AM, Rathert C. Med Care Res Rev. 2022;79(1):3-16.

View more articles from the same authors.

This systematic review analyzed results of 32 studies comparing online patient reviews (OPRs) and measures of patient outcomes. While OPRs did have positive associations with patient experience, associations between OPRs and quality measures were mixed. Due to the weight that patients give OPRs, future research should focus on associations between OPRs and encounter setting, specialty, and specific quality measures.

PubMed citation

Related Resources From the Same Author(s)

Beyond service quality: the mediating role of patient safety perceptions in the patient experience–satisfaction relationship.

October 12, 2011

Health care work environments, employee satisfaction, and patient safety: care provider perspectives.

January 14, 2011

Acute care patients discuss the patient role in patient safety.

April 6, 2011

Hospital- and system-wide interventions for health care-associated infections: a systematic review.

September 16, 2020

Impact of pharmacist-led multidisciplinary medication review on the safety and medication cost of the elderly people living in a nursing home: a before-after study.

February 12, 2020

Are operating room distractions, interruptions, and disruptions associated with performance and patient safety? A systematic review and meta-analysis.

May 19, 2021

Exploring the theory, barriers and enablers for patient and public involvement across health, social care and patient safety: a systematic review of reviews.

February 10, 2021

Using patient safety indicators to estimate the impact of potential adverse events on outcomes.

April 1, 2010

Engaging patients as vigilant partners in safety: a systematic review.

September 20, 2011

Understanding how the design and implementation of online consultations affect primary care quality: systematic review of evidence with recommendations for designers, providers, and researchers.

November 30, 2022

View More

Related Resources

For children admitted to hospital, what interventions improve medication safety on ward rounds?

March 1, 2023

The value of learning from near misses to improve patient safety: a scoping review.

January 25, 2023

Structural racism and adverse maternal health outcomes: a systematic review.

December 21, 2022

Diagnostic error in pediatrics: a narrative review.

March 23, 2022

A systematic review of methods for medical record analysis to detect adverse events in hospitalized patients.

March 2, 2022

Do patient engagement interventions work for all patients? A systematic review and realist synthesis of interventions to enhance patient safety.

September 15, 2021

Patient and family engagement in catheter-associated urinary tract infection (CAUTI) prevention: a systematic review.

July 14, 2021

The impact of introducing automated dispensing cabinets, barcode medication administration, and closed-loop electronic medication management systems on work processes and safety of controlled medications in hospitals: a systematic review.

April 7, 2021

Nosocomial transmission and outbreaks of coronavirus disease 2019: the need to protect both patients and healthcare workers.

January 27, 2021

Scoping review of patients' attitudes about their role and behaviours to ensure safe care at the direct care level.

August 26, 2020

View More

See More About The Topic

Quality and Safety Professionals

Role of the Media

Research Directions

To sign up for updates or to access your subscriber preferences, please enter your email address below.

5600 Fishers Lane
Rockville, MD 20857
Telephone: (301) 427-1364