Sorry, you need to enable JavaScript to visit this website.
Skip to main content
Commentary

Why talking is not cheap: adverse events and informal communication.

Montgomery A, Lainidi O, Georganta K. Why talking is not cheap: adverse events and informal communication. Healthcare (Basel). 2024;12(6):635. doi:10.3390/healthcare12060635.

Save
Print
April 17, 2024
Montgomery A, Lainidi O, Georganta K. Healthcare (Basel). 2024;12(6):635.
View more articles from the same authors.

A strong safety culture relies on staff formally reporting or speaking up about adverse events (AE), yet valid reasons exist to explain why staff may choose not to. This article argues that although staff may not be using formal channels to report AE, they are engaging in informal communication. Using high-profile adverse events, the authors describe the important role gossip plays in sense-making and how leadership would do well to listen to this informal communication.

Save
Print
Cite
Citation

Montgomery A, Lainidi O, Georganta K. Why talking is not cheap: adverse events and informal communication. Healthcare (Basel). 2024;12(6):635. doi:10.3390/healthcare12060635.