What words convey: the potential for patient narratives to inform quality improvement.

Rachel Grob; Mark Schlesinger; Lacey Rose Barre; Naomi Bardach; Tara Lagu; Dale Shaller; Andrew M. Parker; Steven C. Martino; Melissa L. Finucane; Jennifer L. Cerully; Alina Palimaru

Study

What words convey: the potential for patient narratives to inform quality improvement.

April 24, 2019

Grob R, Schlesinger M, Barre LR, et al. Milbank Q. 2019;97(1):176-227.

View more articles from the same authors.

In this qualitative study, researchers analyzed narratives from a national sample of 348 patients. They conclude that patient narratives complement patient experience survey data and provide actionable information for quality improvement.

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