Strengthening open disclosure in maternity services in the English NHS: the DISCERN realist evaluation study.
Following adverse events, many patients and families welcome disclosure from their providers about what happened. This study describes provider, patient, and family experiences of open disclosure following adverse events in maternity care provided in the English National Health Service (NHS). Patients and families wanted to play a more active role in the investigation and receive better communication. Providers reported needing dedicated time to talk to families and emotional support for staff who provide open disclosure.