Relationship between patient safety culture and patient experience in hospital settings: a scoping review.
Patient satisfaction/experience and staff perceptions of safety culture are commonly utilized as indicators of patient safety. In this review, positive patient satisfaction/experience was associated with positive staff (but not management) perceptions of safety culture. Teamwork and communication were the most influential factors on patient experience and staff patient safety culture. Future studies on safety culture should include qualitative and quantitative reports of patient experience.