Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events.

M. M. Bismark; T. A. Brennan; R. J. Paterson; P. B. Davis; D. M. Studdert

Study

Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events.

March 28, 2011

Bismark MM, Brennan TA, Paterson RJ, et al. Qual Saf Health Care. 2006;15(1):17-22.

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The investigators compared adverse event and complaint data sets and found that complaint rates were low overall, but common for severe and preventable injuries.

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