Reducing interdisciplinary communication failures through secure text messaging: a quality improvement project.

Jesse E Hansen; Margot Lazow; Philip A. Hagedorn

Study

Reducing interdisciplinary communication failures through secure text messaging: a quality improvement project.

March 21, 2018

Hansen JE, Lazow M, Hagedorn PA. Pediatr Qual Saf. 2019;3(1).

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Communication failures are a key contributor to preventable adverse events. This study describes how one hospital implemented secure text messaging, which replaced one-way paging, and improved closed-loop communication between providers and nurses.

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