The problem with using patient complaints for improvement.

Marit S. de Vos; Jaap F. Hamming; Perla J Marang- van de Mheen

Commentary

The problem with using patient complaints for improvement.

August 17, 2018

de Vos MS, Hamming JF, van de Mheen PJM-. BMJ Qual Saf. 2018;27(9):758-762.

View more articles from the same authors.

Patient complaints can provide insights into care problems. The commentary discusses the content collected via formal complaint processes and explores barriers in the use of complaints to inform systemic improvement.

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Hospitals

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Epidemiology of Errors and Adverse Events

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