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Outcomes of Michigan Medicine's integrated patient safety and communication and resolution program, 2013–2022.

Burney RE, Mckeown ES, Zhang Y, et al. Outcomes of Michigan Medicine's integrated patient safety and communication and resolution program, 2013–2022. J Patient Saf Risk Manag. 2024;Epub Sep 24. doi:10.1177/25160435241282042.

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October 23, 2024
Burney RE, Mckeown ES, Zhang Y, et al. J Patient Saf Risk Manag. 2024;Epub Sep 24.
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Communication and resolution programs (CRP) are intended to promote open communication among patients, providers, and organizations; improve transparency and accountability; and reduce the need for lawsuits. This article follows up a 2010 study on the impact of Michigan Medicine's CRP. During the most recent 10-year period, the rate of claims decreased, with 92% being closed or settled internally. Other measured outcomes, such as time to resolve claims, remained stable or decreased.

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Burney RE, Mckeown ES, Zhang Y, et al. Outcomes of Michigan Medicine's integrated patient safety and communication and resolution program, 2013–2022. J Patient Saf Risk Manag. 2024;Epub Sep 24. doi:10.1177/25160435241282042.