Patient- and visitor-activated rapid response systems (RRS) allow for earlier detection and prevention of clinical deterioration. This study sought perspectives of nurses and physicians on how patient and visitor involvement in RRS impacted care of other patients, their role in educating consumers on clinical deterioration, and the impact on the organization. The clinicians were generally positive about consumer involvement, but were also concerned that it could increase their workload, both by responding to more frequent activations, and by providing additional consumer education.