Online patient feedback as a safety valve: an automated language analysis of unnoticed and unresolved safety incidents. | PSNet

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Online patient feedback as a safety valve: an automated language analysis of unnoticed and unresolved safety incidents.

September 14, 2022

Gillespie A, Reader TW. Risk Anal. 2023;43(7):1463-1477.

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Patients are uniquely situated to identify safety risks that may be missed or not reported by healthcare providers. This study used automated language analysis to analyze more than 140,000 reports submitted by patients and families to an online reporting system in the UK. Despite limitations, online patient feedback can serve as an additional source of potential safety risks.

PubMed citation

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