Improving RCA performance: the Cornerstone Award and the power of positive reinforcement.

James P. Bagian; Beth J. King; Peter D. Mills; Scott D. McKnight

Study

Improving RCA performance: the Cornerstone Award and the power of positive reinforcement.

October 31, 2011

Bagian JP, King BJ, Mills PD, et al. BMJ Qual Saf. 2011;20(11):974-82.

View more articles from the same authors.

The Veterans Affairs system improved the timeliness and quality of root cause analysis by implementing a formal recognition program tied to specific quality improvement goals.

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