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Improving RCA performance: the Cornerstone Award and the power of positive reinforcement.

Bagian JP, King BJ, Mills PD, et al. Improving RCA performance: the Cornerstone Award and the power of positive reinforcement. BMJ Qual Saf. 2011;20(11):974-82. doi:10.1136/bmjqs.2010.049585.

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October 31, 2011
Bagian JP, King BJ, Mills PD, et al. BMJ Qual Saf. 2011;20(11):974-82.
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The Veterans Affairs system improved the timeliness and quality of root cause analysis by implementing a formal recognition program tied to specific quality improvement goals.

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Bagian JP, King BJ, Mills PD, et al. Improving RCA performance: the Cornerstone Award and the power of positive reinforcement. BMJ Qual Saf. 2011;20(11):974-82. doi:10.1136/bmjqs.2010.049585.