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The impact of internal service quality on preventable adverse events in hospitals.

Zheng S, Tucker AL, Ren ZJ, et al. The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals. Production Operations Manag. 2017;27(12):2201-2212. doi:10.1111/poms.12758.

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March 27, 2019
Zheng S, Tucker AL, Ren ZJ, et al. Production Operations Manag. 2017;27(12):2201-2212.
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Little is known about the relationship between the quality of hospital support services, such as environmental services, and patient safety outcomes. Using data from a hospital that created a measure for the quality of service provided by support departments, researchers found that higher quality service from support departments was associated with decreased rates of adverse events.

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Zheng S, Tucker AL, Ren ZJ, et al. The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals. Production Operations Manag. 2017;27(12):2201-2212. doi:10.1111/poms.12758.