The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning. | PSNet

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The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning.

November 18, 2016

Gillespie A, Reader TW. BMJ Qual Saf. 2016;25(12):937-946.

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This study describes the development and validity testing of a new tool for coding and measuring the severity of patient complaints. Application of this framework could help health care organizations appropriately monitor and learn from insights from patient reports.

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