Healing Words: The Power of Apology in Medicine. 2nd edition.

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Healing Words: The Power of Apology in Medicine. 2nd edition.

March 22, 2006

Woods MS. Oakbrook Terrace IL: Joint Commission Resources; 2007.

View more articles from the same authors.

The author proposes a straightforward approach and practical advice on apologizing to patients, drawing on examples from medicine and other industries.

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