Building patient trust in hospitals: a combination of hospital-related factors and health care clinician behaviors.

Jessica Greene; Haley Samuel-Jakubos

Study

Building patient trust in hospitals: a combination of hospital-related factors and health care clinician behaviors.

October 27, 2021

Greene J, Samuel-Jakubos H. Jt Comm J Qual Patient Saf. 2021;47(12):768-774.

View more articles from the same authors.

This qualitative study examined patients’ perspectives on trust in hospitals and health care systems. Patients identified three factors that impact their trust in hospitals: competence, caring, and communication.

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Hospitals

Facility and Group Administrators

Quality and Safety Professionals

Provider-Patient Communication

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