This commentary discusses one health system in New York City and its experiences identifying and supporting the emotional needs of its workforce during the COVID-19 pandemic. In March 2020, the health system established a new Employee, Faculty, and Trainee Crisis Support Task Force which identified three priority areas for promoting and maintaining workforce well-being during the pandemic: (1) meeting basic daily needs, (2) enhancing communications for timely, reliable and reassuring messages, and (3) developing robust psychosocial and mental health support options.