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Study

Accuracy of a chatbot in answering questions that patients should ask before taking a new medication.

Cornelison BR, Erstad BL, Edwards C. Accuracy of a chatbot in answering questions that patients should ask before taking a new medication. J Am Pharm Assoc (2003). 2024;64(4):102110. doi:10.1016/j.japh.2024.102110.

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October 2, 2024
Cornelison BR, Erstad BL, Edwards C. J Am Pharm Assoc (2003). 2024;64(4):102110.
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Patients frequently use search engines to find information about symptoms, health conditions, and medications and are now turning to AI chatbots such as ChatGPT. In this study, ChatGPT-3.5 was prompted with questions patients may ask about the top 20 prescribed medications, such as side effects or interactions. Responses were rated for completeness and accuracy. Ninety-seven percent were completely or mostly accurate, and 81% were comprehensively complete.

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Cornelison BR, Erstad BL, Edwards C. Accuracy of a chatbot in answering questions that patients should ask before taking a new medication. J Am Pharm Assoc (2003). 2024;64(4):102110. doi:10.1016/j.japh.2024.102110.